GE Aerospace
Interaction Designer 2021-2022
During my time at GE Aerospace, I led interaction design in the financial channels and modeling space. Because my work was proprietary, final designs are secret. 🤫 To view detailed project case studies, reach out for the password and click the button below. Just want to get a sense of the type of work I did? Keep reading for a breakdown of some key areas in which I contributed.
Want to check out my work but don’t have the password? Reach out and say hi. :)
Product Strategy
Built relationships across crafts, specifically the tripod between Technical Product Managers, Engineering, and Interaction Design to ensure alignment on business priorities.
Advocated for agile, responsive feature prioritization over multi-year waterfall project scoping in order to give our teams the capability to address overdue tech debt and pivot when needed.
Ran cross functional iteration workshops to ensure alignment of purpose across different stakeholder groups in disparate areas of the business.
Developed customer journey maps and user stories, mapped experience value propositions back to key learnings, and laid out for the business what matters most to the user.
Research
Pushed for and was able to halt ongoing development of a tool that wasn’t driven by user needs in favor of a quarter long research deep dive into customer needs, in order to ensure we were delivering the right product.
Successfully shifted organizational feature deployment success metrics from just delivery to tracking usability and utilization metrics, using analytics and KPIs to validate design decisions.
Planned and Facilitated user research, including ethnography work, over-the-shoulder immersion, desk research, user interviews, and ongoing clickable usability testing with super users as well as everyday users.
Interaction Design
Led interaction design on multiple high priority enterprise applications, including a suite of financial billing tools responsible for billions in revenue, as well as intricate tools for planning and tracking maintenance on jet engines.
Spoke as the voice of the UX craft in meetings with product and engineering, ensuring interaction design had a voice in scoping and feature prioritization activities.
Collaborated to build, deploy, and maintain a robust design system, including maintaining different branches for different backends across the organization.
Continually built and improved processes that led to effective handoff of UX artifacts to devs, including ongoing support during all stages of implementation.
“Justin doesn’t take work too seriously, and I love that about him. We met one another during the pandemic in an environment that wasn’t comfortable working remote. Through that he brought a lot of perspective, laughter, and grace to our team. There’s a time to be serious business, but that isn’t all the time.
Justin takes work extremely serious, and I love that about him. It’s apparent in every interaction that Justin has lead teams and projects, but I’ve also seen him humble himself and focus on his craft and deliver great work as an individual. Always there with their supportive comment, insightful questions, or just an icebreaker, he is a fantastic team player.”
